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This is the moment you’ve been dreading. After years of ‘will they / won’t they?’, RDR has finally become a reality you can no longer ignore. You’ve wanted to put it off for a while, but today you’re going to have to have THAT conversation. You know the one. The one that changes everything.

New clients are happy to proceed under the new ways of working, but today it’s THAT conversation with your existing client, the valued client, the client who’s always enjoyed the way that you’ve done business with them.

After today, will they see you differently? Will they still value what you do for them in the same way? What will you do if they say ‘no thanks’?

If, like many IFAs you are viewing this conversation as a pivotal ‘fee’ type discussion, then think again. The best way to make this conversation count for both you and your clients is to approach it for what it is, a discussion about the value you bring to their lives, which is based on customer service and crucially, the client–adviser relationship.

A truly client-centric business will very clearly see every need to keep pace with change and modernise the ‘client experience’. Some firms have already embraced these conversations with their clients and have done so through a structured development process which includes planning and target setting, training and coaching, practice and evaluation.

Without exception, I don’t know of a single firm that isn’t delighted with the results they’ve achieved by following this process. In all cases, they have taken their businesses (and their clients) forwards into the future in a positive, prosperous manner rather than apologetically hiding behind the ‘it’s not me, it’s the regulator’ excuse.

Those IFAs who have been though this process know that however tempting it is to take the negative approach, anything other than a well planned, future focused conversation gets us nowhere.

Bearing this in mind, remember the following points:

• There is no single ‘right way’ to deliver the ‘dreaded conversation piece’ to your clients. The key here is to know and understand each one of them – taking the ‘know your client’ rule to a whole new level
• Under no circumstance should you be delivering ‘the conversation’ unless you are sure that the client proposition you’ve formulated is right for them. If you’re not sure what they’re looking for, find out via a survey, or even simpler, a face to face discussion.
• Believe in your new client proposition 100% - know its detail inside and out. If you don’t fully believe in it yourselves, neither will your clients, no matter what kind of positives you try to convey. Implement the right client proposition, with a well planned, well structured and well executed client experience. Your client will then see the value of your new service without any kind of ‘soul-searching’ explanation required by you.

Remember, you are not on your own. If you don’t feel that you have the expertise or confidence required to navigate these conversations successfully, then there are plenty of support options to help you. Business Chameleon works with IFAs just like you, to bring about the kind of future that we’re all looking for.

We’d like to chat to you further about the challenges you face and how we can help. If you’d like to talk to us, then click on the link

We look forward to hearing from you.

If you would like more information please visit the Business Chameleon website

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Post-RDR Strategy Setting Workshop

CEI Compliance are conducting a one day workshop for IFAs, Small Fund and Wealth Managers nationwide

We provide a Workbook in excess of 50 pages packed with ideas, recommendations and thought provoking options for you to implement

We offer you full autonomy and privacy and will provide you witha non-diclosure agreement as well as a "Workshop" to discuss the issues and ideas. This is a whole day event and be conducted on-site or off-site

The only thing that sets you apart from the other firms in your area will be what you offer and the price you offer it at. The key is Value, Value, Value.

Email strategy@ceicompliance.co.uk to register your interest.

Don't just do what everyone else is doing

DARE TO BE DIFFERENT!

Does your provider give you a 1 day Annual Strategy Setting Workshop (with comprehensive workbook covering 12 main RDR areas)?

A FREE Compliance Manual (a £345 Value!) after 3 months? NOW UPDATED WITH THE BRIBERY ACT ||| CLICK HERE!!!

Provide specialist answers to your queries by industry experienced experts?

Not only tell you what needs to be done but provides solutions and coaching for staff?

Supplies templates and models for you to use and adapt to your specific needs? (including risk registers and logs etc)

An optional compliance health-check audit and written report (typically 50 pages+ with detailed recommendations)?

No? That's a shame ... WE DO!

                            And... usually at a fraction of the cost!

Say No To Off-The-Shelf Compliance Packages

Email enquiries@ceicompliance.co.uk Or Tel 0800 689 9 689
                                                        and select option "1"